SMS Text Messaging Consent and Communications
Trinity Insulation LLC uses SMS text messaging to send operational
communications to our drivers, employees, and contractors. This section
describes how we collect consent for these messages, what types of
messages we send, and how recipients can manage their participation.
How We Collect Consent
Consent to receive SMS text messages from Trinity Insulation LLC is voluntary. Providing this consent is NOT a condition of employment, contracting, hiring, continued employment, compensation, or work assignments. Individuals may decline SMS consent, or opt out at any time after consenting, without any negative impact on their employment, contractor status, or business relationship with Trinity Insulation LLC. Individuals who do not consent to SMS will receive the same operational communications by phone call, email, or in person.
Consent is collected in writing during employee and contractor onboarding through a stand-alone, optional SMS Consent Form. The form is separate from required onboarding documentation (I-9, W-4, employment agreement, and other required paperwork) and is clearly labeled "Optional — Not Required for Employment." The form requires the individual to provide their mobile phone number and sign a written acknowledgment stating:
"Consent to receive SMS text messages is voluntary and is NOT a condition of employment or contracting with Trinity Insulation LLC. You may decline this consent or opt out at any time without any impact on your employment, contractor status, or business relationship. By providing my mobile phone number and signing below, I voluntarily consent to receive operational SMS text messages from Trinity Insulation LLC, including daily delivery route assignments, dispatch updates, and scheduling notifications. I understand that message frequency varies based on daily dispatch schedule, that message and data rates may apply, that I may opt out at any time by replying STOP, and that I may reply HELP for assistance."
The signed form is retained in the company's HR records, separately from required employment documentation, and is available upon request for verification purposes.
Types of Messages We Send
Operational SMS messages from Trinity Insulation LLC include, but are
not limited to:
- Daily delivery route assignments and dispatch instructions
- Vehicle, driver, and warehouse scheduling updates
- Time-sensitive changes to delivery schedules or job sites
- Internal operational communications related to an individual's
assigned work
Trinity Insulation LLC does not use SMS messaging for marketing,
promotional offers, or third-party advertising. SMS messages are sent
only to individuals who have provided prior written consent through
the onboarding process described above.
Message Frequency and Cost
Message frequency varies based on the daily dispatch schedule and the
individual's active work assignments. Message and data rates may apply
depending on the recipient's mobile carrier and plan.
Opt-Out and Help
Recipients may opt out of receiving SMS messages at any time by
replying STOP to any message received from Trinity Insulation LLC.
Upon receiving a STOP reply, the recipient will be unsubscribed from
further SMS messages and will receive a confirmation of their opt-out.
Recipients may reply HELP to any message to receive contact information
and assistance regarding the SMS program.
Recipients who wish to re-subscribe after opting out may contact
Trinity Insulation LLC directly or complete a new consent form.
Data Sharing
Mobile phone numbers and SMS consent information collected by Trinity
Insulation LLC are used solely for the operational purposes described
above. We do not sell, rent, or share mobile phone numbers with third
parties for marketing purposes. Mobile information is shared only with
Trinity Insulation LLC's SMS service provider (Twilio) solely for the
purpose of delivering operational messages, as described in this
Privacy Policy.
Contact
Questions about our SMS messaging program or this consent policy may
be directed to:
Trinity Insulation LLC
855 NW 17th avenue, delray beach, fl 33445
Email: accounting@trinityinsulationllc.com
Phone: (561) 394-9155